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Managing your account

Creating a Microsoft Store account

A Microsoft Store account is where you can update your account settings, view your orders, manage contact preferences, and find the product keys for the software you have downloaded. You can also download your previously purchased software again.

To create a Microsoft Store account you will need a Windows Live ID.

Windows Live ID

Windows Live ID is a free service that gives you access to a whole range of Microsoft services including MSN, Hotmail, Office Live, Xbox LIVE, and many more.

If you do not have a Windows Live ID you can sign up for one and create a Microsoft Store account at the same time. Alternatively you will have the option to create on when you place an order with us.

If you already have a Windows Live ID then simply sign in

Multiple Windows Live ID Accounts

You can have multiple Microsoft Store accounts if you sign in with different Windows Live ID credentials, but information is not shared across accounts. For example if you sign with one e-mail address, that information is not available to you if sign out and sign in with a different e-mail address.

Viewing your order history

How you view your past purchases on Microsoft Store depends on how you ordered them:

If you used your Microsoft Store account:

  1. Log into your Microsoft Store Account using your Windows Live ID
  2. Choose “Purchase History” at the top of the page for a list of all your orders
  3. Any orders not yet delivered will contain a link to “Track Package”. Clicking this will take you to the Microsoft WISMO (Where Is My Order?) site where you will be able to track the status of your order.

If you used the Microsoft Store Express Checkout:

  1. Open the confirmation email you received when you made your purchase
  2. Click the link called https://emea.microsoftstore.com/uk/Order-Lookup which will take you to the ‘Order Lookup’ page
  3. Enter your order number, email address, and security code displayed in the email
  4. On the Order Look-up page the detail for that order will de displayed. Any order not yet delivered will contain a link to “Track Package”. Clicking this will take you to the Microsoft WISMO (Where Is My Order?) site where you will be able to track your package.

Change your account preferences

Note: You can only change your account setting if you have a Microsoft Store account.
To learn more about creating an account go to Creating a Microsoft Store account.

To change your account settings log into your Microsoft Store account using your Windows Live ID. Choose “Profile” from the top of the page to bring up your account preferences.

Addresses

Here you will find a list of billing and shipping addresses created during previous orders. You can edit and remove addresses here. If you want to add an address you will need to do so during your next order.

Payment

It is possible to store payment options for future payments, making your shopping quicker and easier. All stored payment details will be highlighted in this section. You can edit and remove payment details here. If you want to add a new payment method you will need to do so during your next order.

Profile Information

Here you can manage your communication preferences with Microsoft Store. Simply choose the option you want before exiting the page.